Commercial Deposit Account Support
Do I need to install software?
No, because this trading platform is a web platform, you can log into your account and trade on any device connected to the Internet
Where can I view my transaction history?
All your deposits, withdrawals and portfolio history can be viewed in the “My Account”. Simply log into your account and select the information you want to view.
Where can I find out the precise trading hours of each asset?
A detailed list of all our available assets, their description, expiry dates, symbols and trading hours are represented in the Index of assets, which is located at the bottom of the home page.
What time is displayed on this site?
Time is equal to Greenwich Mean Time (GMT + 0), and it is synchronized with the time of the market.
Colors courses on trading platform
Green means higher prices, and red – the price cut.
What is the maximum amount of investment?
It is US $ 500 000. (Currency specified in the client’s account settings.)
What is a Call Option?
“Call” is the direction “up”, which may be followed by the price. If you believe that the price of an asset will rise to the expiration date, you will need to press the button “call”.
What is a put option?
“Put” is the direction “down”, which may be followed by the price. If you believe that the price of an asset will fall to the expiration date, you will need to click on “put”.
How can I make a deal?
Once you have money, you can conclude a bargain, by clicking on the button “call” if you think that the price of the chosen asset will rise to the term expiration, or by clicking on the “put” if you think that the price of an asset It falls to expiry date. Then you will be prompted for the amount you want to invest, as well as confirmation of the transaction. The selection can be canceled by pressing the button «X» at any time prior to the approval of the transaction. Please note that the rate of investment in the field continues to evolve.
How much income will I receive in the event of a successful investment?
for successful investment Payments will be made in accordance with the percentage specified for the particular proposal that you want to trade. Each option displays its own payout percentage, and CITYCAPITAL.TRADE usually offers between 70% -85% for the traditional assets.
How much I will be able to return if the option expires “out of money”?
CITYCAPITAL.TRADE offers a 10% return on investment if the option expires “out of money”. When the option expires “out of money”, a 10% refund will automatically be transferred to the trader’s account.
What are the courses listed in the commercial cells?
Courses – is prokotirovanyne prices of the underlying assets. Course – is the price offered by CITYCAPITAL.TRADE and based on data from Reuters in real time. Please note that the courses offered CITYCAPITAL.TRADE, do not always reflect the exact market prices – they may differ on several points. The courses that we display in retail locations on our home page – is the rate at which the CITYCAPITAL. TRADE is willing to sell options.
What is the rate of expiration?
Course expiration – the price of the underlying asset at the time of the expiration period according to the data coming from such news providers like Reuters. This course is crucial to determining whether the option has expired “in the money” or “out of money”.
What is the expiry period?
Term Expiry – the time and date of the expiration of the option term.
Why continue to change course before I make a decision?
As the market price of CITYCAPITAL.TRADE dynamic and changing every second. Market fluctuations affect our automated pricing engine that displays prices in real-time. However, in obtaining CITYCAPITAL.TRADE speed rate is as high as current technology allows. In addition, you have the opportunity to cancel the transaction if you do not get the exact rate at which you would like to trade.
For your convenience, CITYCAPITAL.TRADE makes the analysis of the courses is as easy as can be, featuring flashing movement every time the price changes. In addition, the indicator changes color, which becomes green when the price is rising, or red if the price goes down.
What is Rollover?
The main function of rollovera- increase the expiry of the option period. Using this feature, you exchange your option to another option with a longer maturity. To do this, you have to pay an additional fee. Different brokers set a different fee, but it is usually a percentage (about 30%) of the investment amount.
• To postpone the expiry time of the option
• Use powerful stop-loss strategy
•, when your option “Get 30% higher profit
money “by the addition of 30% of the investment.
• Rotate the loss in gain over time in your favor
• RollOver available 10 minutes before the expiry Expiry
What is Double Up?
If you’re close to the time of the expiry of your bets on one or
another option, and you think that the predicted direction correctly,
you have a chance to “do it again”, by clicking on DoubleUp. By doing this, you
You can create a new trade under the same conditions for the current price
asset. In a nutshell, when everything looks good, Double Up gives you
the opportunity to increase their investment and thus a doubling
Benefits of Double Up:
• Increase your investment on open positions
• Get double profit after
• Immediately to earn a strong position
Why can not I make a deal?
Failed transactions are usually the result of a lack of funds or a situation where you are trying to sell an asset at a time when trade in the market is not conducted. If none of these reasons does not apply to your situation, please contact us by mail: firstname.lastname@example.org or by phone.
What is the minimum deposit amount?
US $ 400 depending on what currency is selected in your account.
What is the maximum deposit amount?
It depends on the deposit method.
Credit card ¾ $ 5,000
Bank Transfer ¾ unlimited
Is there a minimum withdrawal amount of money?
Yes. The minimum amount for a withdrawal of $ 250 depending on the currency of your trading account.
What is the code Swift?
SWIFT code – the unique identification code of a particular bank, which is used when transferring money between banks. Your bank can tell you its SWIFT code. If SWIFT code consists of eight digits, you have to insert XXX at the end.
Can I cancel a withdrawal? How?
Of course! Even if your withdrawal request is processed, you can still cancel the withdrawal and return them to your account at citycapital. Option cancel the withdrawal of money is especially useful when you have insufficient funds in your account, but you want to continue trading. You can simply cancel your withdrawal, please contact us by phone or email.
What payment methods can I use?
We offer an opportunity to make payments using your preferred method: Credit card, debit card, bank transfer, Carte Bleue or WebMoney. Accepted:
VISA, MASTERCARD, Carte Blue and MAESTRO
The minimum payment on your credit card of US $ 100.
What is the procedure of making deposits and withdrawals?
For successful activation functions of deposit or withdraw money from the account after the registration of an account must submit appropriate documents to verify your identity via email: email@example.com
The list of required documents for verification:
Passport (page with photo, page with address)
Passport page with registration
Front side plastic card (do not hide first 6 digits of card number, last 4 digits of card number and card expiry date. You can hide digits from 7 to 12 of card number)
The reverse side of a plastic card (hide cvv code).
Any document in your name on the payment for goods or services with not older than 3 months
Document «traders declaration» download it from Trade Declaration tab
Each file size must not exceed 2 MB!
All documents must be sent in a single email!
All documents must be in good quality, that they were easy to read!
That’s all! Now you can deposit and withdraw money at will.
When registering I had problems. What should I do?
Our task – to help you and us can be easily contacted. You can contact us by email, phone or by clicking on a live online chat at the top of the page.
Whether tax payments taxable?
Our traders are responsible for the fulfillment of their tax obligations, if any, at their place of residence. See. Our “General Conditions” for more information.
How safe is your trade?
We are taking all possible measures to ensure your maximum safety. We use internationally recognized SSL security system (Secure Sockets Layer), which encrypts all credit card payments over the Internet. The system is automatic, and you will receive instant notification if your browser does not support it.
Do I need to make money for registration?
No. You are not required to make a deposit and indicate information on credit / debit cards to register on this site. However, it will bring money into the account to start trading you need.
Which currency can I use to trade?
You can open an account in US dollars or euros. Note that you can not change your currency selection after registration.
To the begining
How can I file a complaint?
If you have any need to fill out a form any complaints about the functionality of the site, and send us an email firstname.lastname@example.org
What should I do if I forget my password?
Please click on “forgot password?” And a new password will be sgenirirovan and sent to you by email.
How can I update my personal information?
You can update the information by going to “My Account” or by contacting us by e-mail.